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At kedai cetak, we aim to deliver high-quality print and installation services. Due to the custom nature of our work, refunds are limited to specific situations.
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Non-refundable services
All custom-printed items are non-refundable once production has started or the product has been delivered, unless there is a proven defect or error caused by our team.
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Eligibility for refund or reprint
You may be eligible for a refund or reprint if:
- The product is defective or damaged upon arrival
- The final print is significantly different from the approved artwork
- An installation was not completed as agreed
Claims must be submitted within 3 working days of receiving the item or service, with photo evidence and a detailed description.
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Refund process
If approved, we will offer:
- A full or partial refund, or
- A reprint or reinstallation at no additional cost
Refunds will be processed via the original payment method.
